Terms & Conditions

Luna Hearth aim to provide high quality products and excellent customer service. Please let us know if you are happy with our items and service.

Definitions
“We”, “our”, “ourselves”, “us” “Scott” means Scott Shead trading as Lunahearth Jewellery (also known as Luna Hearth).

“You”, “your” and “yourself” or “customer” means any person who purchases or intends to purchase items from www.lunahearth.co.uk.

Contact Information

Luna Hearth are based in Shetland, Scotland, UK; this is where the workshop is, and where items are dispatch from.

Address:

Scott Shead trading as Lunahearth Jewellery

Luna Hearth
North Shurton
Gulberwick
Shetland
ZE2 9TX

Email: lunahearthjewellery@gmail.com
Facebook: www.facebook.com/lunahearthjewellery
Twitter: www.twitter.com/lunahearth

The Contract
The contract, terms and conditions are governed by current UK legislation. All contracts and sales will be conducted in English, and payment is to be made in Pounds Sterling. It is the responsibility of Luna Hearth to supply you with goods that meet your consumer rights. If you have any concerns that Luna Hearth have not met these legal obligations please contact by email, phone or letter.

Product Descriptions
Luna Hearth take all reasonable precautions to ensure that the products are accurately described on the website. The products colours, weight and size may vary; sizes and weights are approximated as closely as possible. All items are subject to availability of the materials or products. You will be informed as soon as possible if the product purchased is not available.

Product Photos
Where the item is available, the photo will be of the item you will receive. If the item is made to order or there is more than one item of the design available, the photo will be a close representation of the product. Luna Hearth cannot guarantee that the colours displayed on your screen are 100% accurate, as these will vary depending on computer display settings.

Hallmarking
If the amount of metal in the jewellery or jewelled metal art pieces weighs more than 7.78 grams of silver, more than 1 gram of gold, or more than 0.5 grams platinum the items will be hallmarked. This is in accordance with UK Law.

Diamonds

Luna Hearth do not knowingly buy conflict diamonds or sell items with conflict diamonds.  Scott takes action to ensure to the best of his ability,  that the diamond suppliers and their supply chain, actively take part in the Kimberley Process Certification Scheme. 

The Kimberley Process Certification Scheme seeks to certify the legitimate origin of diamonds. The Kimberley process is supported by national and international legislation.

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Special Offers and Free Gifts
Online promotional prices only apply during the period stated and for online orders online.
All special offers and free gifts are on a ‘whilst stocks last’ and ‘subject to availability’ basis. When Luna Hearth offer a free gift there can only be one free gift per transaction. Any additional terms and conditions that may apply to a special offer will be communicated to you at an appropriate time.

VAT
Scott Shead trading as Lunahearth Jewellery is a Sole Trader and is not a VAT registered company.

Payments via PayPal
All payments for orders placed are processed by PayPal. No account is necessary to pay via PayPal. We do not collect any of your financial details on this website, these will be handled by PayPal. PayPal provides a fast and secure checkout. You can find PayPal privacy policy here: www.paypal.co.uk/privacy

Ordering
By placing an order with Luna Hearth, you are agreeing to the terms and conditions. Luna Hearth ask you that you carefully read and accept these terms and conditions. By placing an order you agree that you are legally capable of entering into a binding contract. You agree that you have read, fully understood and accept the terms and conditions. Upon placing an order, you are under an obligation to pay. All orders are subject to acceptance by Luna Hearth. Please contact us if you require any further information or clarification.

Dispatch

Items are usually dispatched within 30 working days. However larger items, gold or platinum jewellery may be longer than 30 days to dispatch, due to the time required to make the item.  Custom/bespoke/commissioned orders made take longer than 30 days and a time frame for this will be discussed with you.

If dispatch is likely to be longer than our usual timeframe, you will be given an estimated dispatch time once we have agreed all the design details. If your order is urgent, please contact Luna Hearth as soon as possible, we may be able to prioritise it for you.

Dispatch Delays

As Luna Hearth dispatches from the Shetland Islands there are occasions where the weather may delay the post. Dispatch may be delayed due to time it takes to make the item, bank holidays or unforeseen circumstances. If a delay occurs you will be contacted as soon as possible to inform you of the progress.
Please note delivery times may be affected by factors beyond Luna Hearth’s control.

Delivery Charges
Deliveries may require a signature.
UK Standard Delivery is FREE. International Delivery is 5.00 GBP.

Taxes and Customs Fees
For International orders, recipients are responsible for local taxes and customs fees and for any return fees if a package is refused. Please allow extra time for International delivery.

Dispatch Information
Items are delivered to the address you specify when ordering. Please ensure your address details are correct as Luna Hearth cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.
Luna Hearth will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.

Right of Withdrawal Policy
Luna Hearth hope you will be entirely happy with your item(s) and our service. However, should you be unhappy with any aspect of the service or products, or change your mind, please read the terms below:

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the item(s).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail)
Please send cancellation notice to:

Postal Address: Scott Shead – Luna Hearth, North Shurton, Gulberwick, Shetland, ZE2 9TX

Or by Email to: lunahearthjewellery@gmail.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, Luna Hearth will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the standard delivery offered by us).

Luna Hearth may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Luna Hearth will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

Luna Hearth will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Exceptions
Unless faulty, Luna Hearth cannot accept returns for:
a. Earrings, if the seal of the pack has been broken. Earrings are sold/will arrive in a sealed bag with an identifiable seal label. Once this seal has been broken (by opening the bag), the earrings cannot be returned due to hygiene reasons.
b. Bespoke items

Returning items
Please check your items on delivery. If you find any items are missing or damaged, please notify immediately in writing by post or by email. Luna Hearth will work to resolve this issue quickly.

Items are to be returned to as soon as possible. Please retain and return items in the original packaging where possible. If you cannot return in the original packaging, please securely wrap the item(s).
You must return the item(s), failure to do so is a breach of your statutory duty, and you may be charged recovery costs.

Liability
Scott Shead t/a Lunahearth Jewellery cannot be held responsible in any way for any accident or injury however caused arising from the misuse, improper use of a purchased product; or when reasonable care has not been taken by the customer. This does not affect the customer’s statutory rights.

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Complaints Policy
In order to ensure Luna Hearth’s services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us. If you are not happy with our items or service please tell us.

Often you will be given a response straight away. When the matter is more complicated Luna Hearth will give you at least an initial response within five working days.

Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to us. All written complaints will be logged. Luna Hearth will send a written acknowledgement (by letter or email) within five working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

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Privacy policy summary
Your privacy and security is very important to us. Luna Hearth will only use the personal details you have provided for the purposes they have been provided (such as to enable us to process your order or answer your query).

Cookies
This website uses cookies by which small text files that are placed on your computer in order to make the website work efficiently and to provide tracking data.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

To find out more about cookies, including how to manage and delete them visit www.allaboutcookies.org.

Other Social Shares & Bookmarks
These buttons send cookie data to the relevant website. This information is not accessible to Luna Hearth. Please check the relevant websites Privacy Policy for more information.

What information may be collected

Luna Hearth may collect the following information:

      • Name and email address
      • Contact and delivery information including email addresses, telephone numbers
      • Information for jewellery sizing eg. Ring size
      • Information/messages you provide such as information about a commissioned piece or a review you leave about our product or service
      • Information relevant to customer surveys and/or offers
      • Payment information (this is usually obtained through PayPal, please see their privacy policy)

 

What we do with the information we gather

We require this information to understand your requirements and to provide you with a better service, and in particular for the following reasons:

      • To make the jewellery/item you have purchased- and to meet your specifications
      • To meet any legal requirements such as for Hallmarking/Assay purposes
      • To send the item purchased to the delivery address you have provided
      • To reply to you when you send us a message, or to update you on a purchase or commission
      • For internal record keeping
      • To make and receive payments and refunds
      • To improve our products and services, and provide feedback/reviews
      • To provide information via email newsletters on new products, special offers or other information which we think you may find interesting using the email address which you have provided, where you have given us permission to do so.

What rights you have over your data 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Please view our Privacy Policy for full information

Copyright

All Luna Hearth designs are all protected by design right and copyright law. Luna Hearth will take legal action where any form of copying of Luna Hearth designs takes place.
All website content and product designs are Copyright © of Scott Shead and Lunahearth Jewellery. All rights reserved.
Any images or products shared (e.g Twitter, Facebook, Email) should give credit to Scott Shead t/a Lunahearth Jewellery and provide the URL for this site.

Please contact Luna Hearth in writing to gain consent if you would like to link to this website, or to use any images or content. Anyone found to be in breach of copyright will be legally pursued.

Scott Shead trading as Lunahearth Jewellery cannot be held responsible for the content of any third party websites where links are provided to or from this site.